Privacy Policy

1. Information We Collect

When you interact with ADM, we may collect information such as:

- First and last name

- Phone number

- Email address

- Mailing or service location

- Appointment and scheduling information

- Information related to requested testing or physical examination services

- Information submitted through website forms

- Training enrollment and course information

- Payment and billing information processed through third-party payment providers

- Communication history through phone, email, or text message

- Website usage information, including cookies, analytics, device information, and form activity

- Other information you voluntarily provide to us

Depending on the service requested, certain information may be sensitive or protected by applicable privacy laws.

2. How We Use Your Information

We may use information we collect to:

- Schedule and manage appointments

- Provide drug and alcohol testing services

- Coordinate DOT and Non-DOT testing

- Provide DOT physical examination services

- Process training course enrollment

- Provide course-related communications and support

- Confirm appointments and send reminders

- Respond to questions and service inquiries

- Process payments and transactions

- Send requested documents, receipts, or service information

- Communicate testing or appointment updates

- Provide customer support

- Maintain records required for business, regulatory, or legal purposes

- Improve our website, services, and customer experience

- Send promotional communications when you have provided appropriate consent

- Prevent fraud, misuse, or unauthorized activity

- Comply with applicable laws, regulations, and legal obligations

3. Medical, Testing, and Sensitive Information

Certain ADM services may require the collection or processing of sensitive information related to medical examinations, drug and alcohol testing, employment-related testing, or other regulated services.

ADM will handle such information in accordance with applicable federal and state laws, regulations, contractual requirements, and applicable privacy and confidentiality obligations.

You should not submit unnecessary sensitive medical, financial, or personal information through general website forms, email, or text messages unless specifically requested or authorized by ADM.

4. SMS and Text Message Communications

By providing your phone number and opting in to receive SMS communications from ADM, you may receive text messages related to services you have requested, including:

- Appointment confirmations

- Appointment reminders

- Scheduling and rescheduling

- Testing-related communications

- Service updates

- Training enrollment and course communications

- Customer support

- Requests for additional information

- Follow-up communications

- Promotional messages when separately opted in

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message.

For assistance, reply HELP or contact ADM directly.

Consent to receive marketing text messages is not a condition of purchasing services, scheduling an appointment, or enrolling in a training course.

SMS Privacy: Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing purposes. Such information may only be shared with service providers necessary to operate ADM's messaging services.

5. Cookies and Website Analytics

ADM may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use our website and improve website functionality and performance.

These technologies may collect information such as:

- Browser type

- Device type

- General location information

- Pages visited

- Website interactions

- Referral sources

- Date and time of visits

- Website activity

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Share Your Information

ADM does not sell or rent your personal information.

We may share information when reasonably necessary to provide requested services, operate our business, or comply with legal requirements.

Information may be shared with:

- Laboratories and testing providers

- Medical professionals and qualified service providers

- Medical Review Officers when applicable

- Scheduling and appointment platforms

- Payment processors

- SMS and email communication providers

- Website and technology service providers

- Business service providers assisting ADM with operations

- Government agencies or regulatory authorities when required

- Other parties when you authorize or request the disclosure

Third-party service providers are expected to use information only for legitimate business or service-related purposes and to maintain appropriate safeguards.

7. Testing and Laboratory Information

When you request drug or alcohol testing services, information necessary to perform and process the test may be provided to laboratories, testing providers, Medical Review Officers, employers, third-party administrators, or other authorized parties as permitted or required by applicable laws, regulations, contracts, and testing procedures.

Testing results may be subject to applicable DOT, federal, state, employer, laboratory, and Medical Review Officer requirements.

8. Payment Information

Payments may be processed through third-party payment processors.

ADM may receive limited transaction information necessary to confirm and manage your payment, but payment card information may be processed directly by the applicable payment provider.

Third-party payment providers maintain their own privacy policies and security practices.

9. Training Course Information

If you enroll in an ADM training course, we may collect information necessary to:

- Create and manage your student account

- Process enrollment and payment

- Provide access to course materials

- Track course progress

- Communicate course updates

- Provide certificates or completion documentation

- Provide post-training support

- Respond to training-related questions

Training information will be used for legitimate course administration and support purposes.

10. Data Security

ADM takes reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

For your protection, avoid sending highly sensitive medical, financial, or personal information through unsecured email or text messages unless ADM specifically instructs you to do so.

11. Data Retention

ADM may retain information for as long as reasonably necessary to:

- Provide services

- Maintain business and service records

- Meet regulatory requirements

- Fulfill contractual obligations

- Resolve disputes

- Prevent fraud

- Comply with legal requirements

Certain testing, medical, employment, or regulatory records may be required to be retained for specific periods under applicable laws or regulations.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

- Request access to certain personal information

- Request correction of inaccurate information

- Request deletion of information where legally permitted

- Opt out of promotional communications

- Withdraw consent for certain communications

- Request information about how your information is used or shared

Some requests may be subject to legal, regulatory, medical, testing, or record-retention requirements.

To submit a privacy-related request, please contact ADM using the information below.

13. Children's Privacy

ADM's website and services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to ADM without appropriate authorization, please contact us so that we can review the matter.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, scheduling platforms, social media platforms, laboratories, or other services.

ADM is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you access.

15. Changes to This Privacy Policy

ADM may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

When changes are made, the updated policy will be posted on this page with a revised effective date.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.

16. Contact ADM

If you have questions about this Privacy Policy or how ADM handles your information, please contact us:

ADM Drug/Alcohol and Testing Center, LLC

Phone: 910-308-0648
Email: [email protected]
Website: admocchealth.com